Incident Discovery Time: 10:37am on 11/19/2018
Time of Resolution: 03:25pm on 11/19/2018
Services Impacted: BUworks (SAP)
Description of Impact
There was an issue with the shopping carts approval work-list accessed within BUworks (SAP).
Incident Description and Resolution
IS&T teams have resolved the incident. Please see paragraph below for additional information.
Additional Information
IS&T has resolved the issue. New shopping carts (created after 1pm 11/19/2018) will have no further issues with the approval process.
For shopping carts created prior to 1pm on 11/19/2018, these are the options for processing:
- If the shopping cart does not require further modification, it can be approved via: https://www.bu.edu/mybuworks
- If the shopping cart needs to be modified:
- Reject the shopping cart OR
- Contact the IT Help Center at IT Help Center or 617-353-HELP (4357) so that the issue can be resolved by our BUworks team.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 10:37am on 11/19/2018
Services Impacted: BUworks (SAP)
Description of Impact
There is currently an issue with the shopping carts approval work-list accessed within BUworks (SAP).
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
Until the issue is resolved, clients can use their shopping carts work-lists via the web portal at www.bu.edu/mybuworks
Next Update: This post will be updated when the issue has been resolved.